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Hill Country Village Property Management

Let us manage your Hill Country Village rental property

Hill Country Village Property Management

We are the landlord advocate and manage all aspects of the tenant relationship. Red Wagon will prepare your property, find and approve a tenant, execute paperwork and legal matters, handle maintenance issues, and communicate with the tenant throughout their lease. We offer a full range of property management services tailored to you as an investor, homeowner, or landlord, and we have an extensive portfolio of single family homes, townhouses and condos in the Hill Country Village area.

Benefits of using Red Wagon Properties

  • No hassle management
  • Automated owner statements
  • Online Owner Portal Access
  • Industry leading marketing tools
  • 24/7 maintenance request handling
  • Prompt Response to Tenant Requests
  • Low vacancy rate
  • Low time on market
  • Industry specific local knowledge
  • Competitive rates from third party vendors
  • Partnerships with World initiatives.

Owners Request a Quote

210.695.1100

Placing Your Home on the Market+

We market your property extensively in order to bring tenant traffic to your property. As soon as you have signed the Texas Association of Realtors (TAR-2201) Residential Leasing and Property Management Agreement, your home will have a sign in the front yard and a lock box on the door. Your home will not only be listed at RedWagonProperties.com, but also on Realtor.com, MySA.com, Automated Housing Referral Network, Homes.mil (Homes.mil is the military relocation website), craigslist.com, hotpads.com, Yahoo.com and over 30 other affiliate internet sites. As a real estate brokers, we can also offer something that many property management companies cannot – your home will also be listed in the Multiple Listing Service (MLS). Our licensed real estate agents act as your leasing agents – tenants don’t have to have their own agent to see your property.

Maintenance+

Red Wagon handles maintenance requests efficiently and quickly to keep your tenants happy and help maintain your property’s equitable value. We keep maintenance costs low by hiring licensed and insured handymen to take care of smaller repairs when possible. When a repair calls for more specialized service, you will benefit from the relationships we have established with trustworthy, reliable and reasonable companies. These companies specialize in HVAC, electrical, plumbing and cleaning needs. We also have diverse relationships with vendors who provide roofing, foundation and other major home repairs. If you have preferred vendors or a home warranty company, Red Wagon is happy to work with them directly. Most repair costs are handled by our company, then itemized and deducted on your monthly accounting statement.

Inspections+

Property inspections are a vital part of maintaining your home. They can reveal potential repair issues, hold your tenants accountable for the care of your home, and help our company become more familiar with your property. We use Scott's Inspections to perform a professional inspection of the entire home (interior and exterior) and provide a detailed inspection report which will include pictures. Properties are inspected every six months, and any time an occupant moves out

Tenant Screening+

We take our tenant selection process very seriously. We are affiliated a national screening company and screen our applicants for 6 different qualifications: rental history, credit history, credit score, employment verification, debt to income ratios, and the terrorist database search. Our leasing agents personally interview and screen each tenant in addition to these formal background checks. Renting a home to a poorly performing tenant creates more work and more expense for us and the homeowner. Tenant selection is critical to the overall health and performance of a rental property.

Management Fees and Owner Payments+

Our management fees are simple and straightforward. We collect a leasing fee out of the first month’s rent when establishing new tenancy, unlike some other companies, we never charge any renewal fees. We principally do not profit off of turnover consequently, the leasing fee simply pays for the agent commissions. Additionally, we charge a monthly management fee on rent collected, so if your property is vacant, we don’t charge management fees until it is occupied. All of the advertising and marketing described above is paid for out of our management fees, so you know that your property will be filled quickly and there won’t be any unexpected expenses.

We also promise our owners that they will receive their monthly statements electronically no later than the 10th day of the month. This allows our owners to plan with confidence, knowing that their payments will arrive on time.

Transparency+

Many companies charge extra fees and hide certain costs up front. We do not mark up costs on services and maintenance, nor do we require you to provide money up front for maintenance costs. There is no renewal fee when your tenant decides to extend their lease. Any investment can bring surprises, but your management costs should never be one of them.

Electronic Accounting +

To streamline communication, Red Wagon delivers owner statements and payments electronically. This helps us keep your management costs low and allows you to access your information any time and from any place. We communicate effectively via phone, fax, email and standard mail.

Property Evaluation +

Each property is evaluated against various factors in determining market rent. We do research on the property, comparing its size and features to other properties that have rented on the market in the recent months, as well as comparing the home against existing properties that are currently on the market. While we perform research and provide insight into the market rent, the decision of how much to market a property for ultimately rests in the hands of the homeowner.

Security Deposits+

Security Deposits are held by the management company in a Trust account as governed by the Texas Real Estate Commission. For a basic understanding of the rules of the deposit, consider that the security deposit is not the tenant's money, nor is it the owner's money, neither still is it the manager's money. The funds sort of belong to the home. If the home is damaged, the money is there to fix it. If the home receives no damages the money goes back to the tenant. (This summary is not intended to be an exhaustive understanding of the Texas Property Code concerning deposits.)

Lease Preparation+

We use the Texas Residential Lease as our governing document. This lease is quite comprehensive and falls squarely in line with the Texas Property Code. The lease is prepared and executed by Red Wagon Properties such that all of the terms across our leases are congruent.

Frequently Asked Questions+

Am I required to make my property available to Section 8?
No, and frankly we don't recommend it.  While I am a strong believer in giving people a hand up that need assistance, Section 8 is not a great deal for homeowners.  During the rental process of qualifying a Section 8 tenant, the home must be inspected before it the lease can commence. It can take up to two weeks to get a property inspected. Subsequently if there are ANY repair items, the property must be re-inspected, taking another 3-7 days.  It is very easy to lose nearly a month’s worth of rent before you start collecting your check from the section 8 program.  Then, every year, the property is required to be re-inspected by Section 8, and they can require you as the homeowner to fix things the tenant broke or risk losing the funding.  While I believe all owners want to keep their homes maintained, Section 8 makes it much harder to keep the tenants responsible for any damages they cause.


Are you licensed?
Yes, we are licensed by the State of Texas to practice real estate.

We also hold the Texas Residential Property Manager Certification (TRPM) and the Texas Residential Leasing Specialist Certification (TRLS).


Can I reach you after hours?
We have an emergency repair line that is monitored 24hrs a day.  While we may make accommodations to do business after hours, we do not answer the business line after hours.

Can you put the money directly into my account?
Yes, we can and do.  Every month when statements are completed, the proceeds are directly deposited into your bank account.

Do I get to see the lease or sign it?
You are always allowed to have a copy of your lease. In fact, you can download a copy of your lease through your owner portal. Your owner portal will have other valuable documents such as repair receipts and your property management agreement.

Do you sell real estate too?
Yes, unless you or your property was referred to us by another real estate agent.  If you were referred to us by an outside agent, we want to honor that relationship, so we will refer you back to them.

How and when do I get my checks?
Rent is due on or before the 3rd of the month. Red Wagon generally processes your Owner Statement the day rent is received - this makes us the fastest in the industry! When your Owner Statement is generated the associated payment is also generated by E-check to be directly deposited into your bank account.

How is rent collection handled?
Rent is due to our office on the 1st of every month and is considered late by the 3rd at midnight. The methods for payment available are automatic draft or manual electronic payment through the web portal. We do accept checks at our office, however there is a $10.00 handling fee for all paper payments received. 

How long of a lease do you sign?
We sign leases in any number of months between 12 and 36 months depending on when it would be most advantageous for the property to come back on the market.  All lease terms are negotiable except to extend beyond 36 months.

How much security deposit do you charge the tenant?
Typically we charge an amount equivalent to one month’s rent. Additionally, we charge a non-refundable cleaning fee that is not considered to be a part of the deposit.

How soon can you start managing my property?
As soon as we get a signed Property Management Agreement, W-9, and instructions of how to get access to the home.

What type of properties do you manage?
Typically we manage Single Family Residential homes.  We do manage some Multi-family duplexes and fourplexes, but due to the vast variety of management requirements on these types of buildings, a more in depth discussion should be had.

What type of reports do I get and how often?
You will receive statements from our office monthly.
Inspection reports are completed and sent to you every six months.
At the end of the year you can get an end of year report for tax purposes. 
If your portfolio includes multiple properties, we can also run comparison reports to determine which assets are performing better than others.

Who holds the tenant security deposit?
We hold the security deposit in a Tenant Trust account as required by the State of Texas.

Hill Country Village Area Information

Hill Country Village Property Managers

Hill Country Village is a city in Bexar County, Texas, United States. The population was 985 at the 2010 census. It is an enclave of San Antonio and is part of the San Antonio Metropolitan Statistical Area. Source From Wikipeida

Areas We Serve

We serve the geographic areas in San Antonio North of HWY 90, South of Boerne and New Braunfels. East and West from the Randolph AFB to the SeaWorld/Alamo Ranch area. We include all of: Alamo Heights, Castle Hills, Schertz, Cibolo, Stone Oak, Boerne, Leon Valley, Leon Springs, Grey Forest, Hill Country Village, Hollywood Park, Converse, Olmos Park, and Shavano Park.

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RED WAGON PROPERTIES
16719 HUEBNER ROAD #201
SAN ANTONIO, TX 78248

PHONE: 210-695-1100

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